Warranties & Repairs

Here at Cloney Audio we pride ourselves in offering the best service centre in the country for our clients. We are more than happy to service or repair any item bought from ourselves (no matter how old) and can happily say that many of these products are capable of being fixed and provide many more years of enjoyment. We also have service agreements in place with companies whose products we distribute. Companies we have service agreements in place with include:

  • Arcam
  • Bowers & Wilkins
  • Russound
  • Cyrus
  • Naim Audio
  • System Audio
  • Clearaudio
  • Rotel
  • Micromega
  • Classe

Repair Prices
Our standard repair rate is €140 and this covers most product defects, a non-refundable down payment of €65 must be made when the item is dropped into our store and the balance is paid upon completion of the work. If the repair cost is going to exceed our standard rate or proves uneconomical to complete we will advise you by phone or email prior to any work being completed.

Call out charge
Our engineers offer a call out service to assess a system issue on site. The call out charge is €150.00 in the Dublin area and includes one hour on site and any ancillary cables required. If necessary the faulty hardware can be removed from the site for inspection in our workshop and then re-installed once it is repaired.

 

WARRANTIES

Arcam
The length of guarantee depends on the Arcam range involved. FMJ products are covered for 5 years provided their ownership is registered via www.arcam.co.uk for everything except laser pickups which are covered for 2 years. All Solo and rSeries products are covered by a 2 year warranty.*

Bowers & Wilkins
Valid from the date of purchase for a period of five years for passive loudspeakers, two years for powered loudspeakers, electronics and headphones and 90 days for accessories.*

Rotel
Valid from the date of purchase for a period of five years for all amplifiers and accessories, two years for CD/DVD players, one year for all remotes.*

Cyrus
Valid from the date of purchase for a period of two years for all products.*

Naim Audio
Valid from the date of purchase for a period of two years for all products.*

System Audio
Valid from the date of purchase for a period of two years for production defects and five years for both the speaker drive units and crossover.*

Clearaudio
Valid from the date of purchase for a period of two years for all products.*

Classe
Limited warranty is valid for a period of five years from the date of purchase (limited to three years for CD and DVD players).*

Sonos
Valid from the date of purchase for a period of one year for all products.*

Please note that we do not provide warranty coverage for:

  • CD/DVD lasers are covered by a 1 year warranty only
  • Problems that result from external causes such as accident, abuse or misuse
  • Usage that is not in accordance with product instructions
  • Products with missing or altered serial numbers
  • Products which have had their housings opened or otherwise tampered with
  • Problems caused by using third party accessories, parts, or components

*Receipt of purchase must be shown for all warranty claims.

 

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